A Refreshing Approach to Business Consulting & Financing
Articles, Links and Quotes
Provisions should be arranged before an army is mobilized.
It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." Mark Twain
There is a principle which is a bar against all information, which is proof against all argument and which cannot fail to keep a man in everlasting ignorance - that principle is contempt prior to investigation. Herbert Spencer
"We must reset our sails to take advantage of these changing winds and prosper as a business and individual. You can make the most of this downturn and position yourself for the next boom that's going to follow."
Harry S. Dent, Jr.: Economist, money manager, and author
Some estimate it costs nine times as much to acquire a new client as to keep and expand the loyalty of an existing one.
by Traci Entel and Sarah Grayson of Katzenbch Partners, takes a hard look at customer service as defined by top executives in a range of industry groups.
Much of the accepted wisdom about customer service is incomplete and can actually undermine delivering great service and lead to many strategic mistakes such as:
- Adopting a customer-comes-first ethos at the expense of employees.
- Providing scripted responses for customer interactions.
- Relegating customer service to cost-center status
Have an Article,Link or Quote you like. Email please.